Why can’t I select my document to request a translation?

You may not be able to request a translation for the following reasons:

  • Your document may not be eligible for translation,
  • Your document may not be uploaded correctly,
  • Your document may not have been uploaded into your account,
  • There may be a previous translated version of this type of document in your account (if you participated in a previous match and requested a translation).
  • Your account is not set to "Both English and French" in the My Information->Personal information section.

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