What are the different document statuses in my document tracking section?

There are several different statuses that can appear in the ‘Status’ column. Here are the different statuses explained:

  • Check-mark icon green_checkmark.jpg: The document was submitted and no further action is required.
    • If the title is hyperlinked, you can click the link to preview the document.

  • Exclamation point icon blue_exclamation_point.jpg: Reference request was created or finalized, however:
    • Further action is required to send to referee.
    • If you did not provide an email address in the request, this icon will only change once the reference document has been submitted.

  • Clock icon yellow_clock.jpg: Waiting for the document to be provided to us.
    • If the document was sent by mail, it will also need to be processed by our Documents department.
    • If the document was a translation request, then this icon indicates the translation is in progress.
    • If you uploaded the document, then it is being scanned for viruses.

  • "X" icon red_x.jpg: No document available.
    • If the document is a reference request, then the request was discarded by your referee.
    • If the document was to be transferred from your physiciansapply.ca account, then the transfer was canceled.
    • If you uploaded the document, it may contain a virus and cannot be previewed; we recommend uploading a different version of the document.

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