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How can I whitelist email addresses in my personal or school's email account?

Vivianne

Whitelisting is allowing emails from a specific source into your email's inbox. It will prevent your email provider from blocking an email as well as preventing an email from being sent automatically into your junk or spam folders.

The simplest method is adding an email address as a contact. Most of our emails are sent from help@carms.ca and notification@carms.ca, as well as communication@carms.ca for faculties. Please add them as contacts.

If your school is your email provider, you will need to reach out to your school's IT team directly as each school has their own internal process. For other methods, see the table below.

Email provider Mark as 'not spam' Filter Add as "Safe Sender"

Gmail
  1. Go to your 'Spam' folder
  2. Click on an email from CaRMS
  3. Click the "Report not spam" button that appears at the top
  1. Go to 'Settings' (the gear icon then 'Settings')
  2. Go to the 'Filters and Blocked Addresses' tab
  3. Click on the "Create a new filter" link
  4. Enter our email addresses in the 'From' field and click "Create Filter"
  5. Check the "Never send it to Spam" box and click "Create Filter"
 N/A

Yahoo!
  1. Go to your 'Spam' folder
  2. Click on an email from CaRMS
  3. Click the "Not Spam" button that appears at the top
  1. Click "Settings" then "More Settings"
  2. On the left menu, click "Filters"
  3. Click "+ Add new filters"
  4. Add a name in the 'Filter name' field
  5. In the 'From' section, select "contains" as the filter criterion then enter "@carms.ca" in the 'filter value' field
  6. Choose a folder to move CaRMS emails to (e.g. "Inbox") and click "Save"
 N/A

Outlook

(includes Windows Live Mail, Hotmail and MSN Mail)
  1. Go to your 'Spam' folder
  2. Right-click on an email from CaRMS
  3. Go to "Junk"
  4. Click the "Never Block Sender's Domain" option
  5. Click "Ok"
  1. Right-click on an email from CaRMS
  2. Go to "Rules"
  3. Click on "Create Rule"
  4. Click the "From [email address]" box
  5. Click the box "Move the item to folder:" and select the folder where you would like to receive the emails (e.g. "Inbox")
  6. Click "OK"
  1. Under the 'Home' tab, click "Junk" and "Junk E-mail Options..."
  2. Go to the "Safe Senders" tab
  3. Click "Add..."
  4. Enter "@carms.ca" and click "OK"

 

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