Why am I getting an error message when I try to upload my document?

The document you are trying to upload is likely encrypted.

Password protected and encrypted documents cannot be uploaded to your application. To remove the password protection/encryption from your document:

  1. Open the PDF document you want to upload to your account.

    NOTE: If your default PDF viewer is a web browser you may be able to 'print to PDF' directly from there. However, you may need to open the document in a more 'full-featured' PDF viewer like Adobe Acrobat Reader.

  2. Place your cursor anywhere in the document and right click on your mouse. Choose Print.

  3. From the Name drop-down menu choose Print to PDF and click OK.

  4. A new window will open. Save your document on your desktop and click Save. The document will now be saved and any encryption will be removed.
  5. Log into your CaRMS Online account and go to 'My Documents - Add Documents'.

  6. Complete the required fields, upload the newly saved document, and click Upload.


If you receive an error message or the problem still persists, please contact the CaRMS help desk directly at help@carms.ca.


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